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Fraudulent TEXT Messages to TBT Customers
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Prudent and Responsible Texas Bank and Trust
June 15, 2012
June 14, 2012
VISA has notified Texas Bank and Trust of a potential breach that has put VISA accounts at risk. A limited number of Texas Bank and Trust VISA checkcards and credit cards were included on that list of affected cards. TB&T accountholders whose cards may have been affected WILL RECEIVE NOTIFICATION from Texas Bank and Trust regarding a replacement card. Please be assured that this was not an unauthorized compromise of accountholders’ financial information at Texas Bank and Trust. The breach occurred through a network intrusion reported to VISA by a
In an effort to secure account information with the least amount of interruption, we will cancel AFFECTED VISA checkcards or credit cards in five (5) business days from the date of the notification.
VISA checkcard Holders
If you receive the notification, we ask that you please stop by any Texas Bank and Trust branch location at your earliest convenience for instant issue of a new VISA checkcard. If you prefer, you may also contact our Bank Card Risk Group at (903) 237-5679 or (903) 237-1823 for immediate assistance in mailing you a replacement card.
VISA Credit Card Holders
All replacement VISA credit cards will be issued by mail. If you have any questions or experienced ANY recent unauthorized activity on your card, please contact our bank card representatives immediately at 903-237-5680
Once you have obtained your replacement VISA checkcard or credit card, PLEASE destroy your card at risk and contact those companies with whom you have made arrangements for automatic billing against your previous VISA card to provide them your new card information.
If you have any questions or experienced ANY recent unauthorized activity on your card, please contact our bank card representatives immediately. You are not liable for fraudulent transactions made on your card as a result of the aforementioned breach.
We thank you for your patience during this time and apologize for any inconvenience you may experience as we work to maintain the ongoing security of your account information.
Bank Card Department Manager